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Using ViaMore

Terms of Service

Effective date: October 27, 2026 · Version 2026-10-27

These Terms of Service describe use of ViaMore, owned by Venco Labs LLC, an Ohio limited liability company ("we," "us," or "our"). They cover the ViaMore website, mobile application, and connected services, including the ViaMore plugin for ChatGPT (together, the "Services"). Questions can be sent to support@viamoreai.com.

By agreeing to these terms when creating an account, you agree to follow them when using the Services. If you do not agree, do not create an account or use the Services. These terms do not override rights or protections that applicable law does not allow you to waive. Our Privacy Policy explains how we handle personal information.

1. Accounts and access

You must be at least 18 years old to create an account or use ViaMore. People under 18 may not create accounts or use the Services, even with parent or guardian permission. Adults may include children as travelers in family trip records without creating accounts for them.

Provide accurate account information, protect your sign-in credentials, and tell us if you suspect unauthorized access. Use only accounts and trip information you are authorized to access. If you act for someone else or an organization, you must have authority to do so.

Trip access depends on accepted membership and your assigned role. Owners, Planners, and Members have different permissions. A connection to ChatGPT or another assistant does not grant additional trip permissions.

2. Your content and shared trips

You retain your rights in the content you provide. You authorize us to store, process, display, and share that content as needed to provide the features you use, including sharing with authorized trip collaborators and processing through service providers described in our Privacy Policy.

Submit information, photos, and other content only when you have the necessary rights and permission. This includes personal information about travel companions. Do not upload unlawful content, malicious software, or material that infringes another person's rights.

Other authorized trip members may see and copy shared trip content. Revoking access or deleting information cannot remove copies already made by other people or external services. Account deletion and retention are described in the Privacy Policy.

3. ChatGPT and connected assistants

Connecting the ViaMore plugin allows the assistant to retrieve information and perform supported actions within the permissions you approve and your current ViaMore access. Depending on the tools and permissions available, actions can create or change saved trip information.

Review your requests and proposed changes carefully, and check the resulting records in ViaMore. Required confirmations and approvals still apply. You can manage the connection through the assistant's connection settings. Disconnecting does not erase information the assistant provider has already received.

Your use of ChatGPT and other external services is also governed by their providers' terms and privacy policies. Venco Labs LLC operates ViaMore; OpenAI operates ChatGPT.

4. AI output and travel information

AI suggestions, extracted reservation details, maps, campground information, weather, routes, prices, and availability may be incomplete, outdated, or incorrect. Check important details with the relevant travel provider or official source before relying on them. Review imported and generated content before saving or using it.

ViaMore is a planning and coordination service. Saving or importing a reservation does not itself book, pay for, change, or cancel travel with a provider. A saved plan or confirmation number does not guarantee a valid booking. You are responsible for checking reservations, entry requirements, permits, conditions, and the suitability of your travel plans.

Do not rely on ViaMore for emergency response or safety-critical navigation. Follow official instructions and local conditions.

AI-generated cover images are illustrations and may depict places, vehicles, people, or conditions inaccurately. They are not evidence of a destination's actual appearance or current conditions. Generated content may resemble content produced for others; we do not guarantee that it is unique or free of third-party rights. You are responsible for having the rights needed for the material you submit and for reviewing how you use or share generated content.

5. Paid features, cancellation, and refunds

Owner costs USD 25 per year. Owner Plus costs USD 45 per year for the plan, not an additional USD 45 on top of Owner, and includes 2.5 times Owner's monthly AI allowance. Mapping allowances are separate. Both subscriptions automatically renew annually until canceled. These are base prices; applicable taxes may be added. Review the selected plan, final amount, currency, taxes, billing period, and renewal terms shown at checkout before purchasing. Complimentary access does not automatically cancel an existing paid subscription.

Stripe Managed Payments: new subscription checkouts use Stripe Managed Payments, with Stripe acting as merchant of record for those purchases and handling applicable transaction taxes, payment processing, fraud, disputes, and transaction-level support. Checkout may identify the purchase as sold through Link and present additional seller terms. Review those terms and your receipt to identify the seller and support options for your purchase. Earlier subscriptions may use a different Stripe billing arrangement; enabling Managed Payments for new purchases does not establish that an earlier subscription has migrated. Venco Labs LLC continues to operate ViaMore and provide product and account support. Payments and subscription management use Stripe's hosted checkout and customer portal.

Cancel renewal: open My profile — billing, choose Manage Subscription / resolve payment, and confirm cancellation in Stripe's portal before the next renewal. A scheduled cancellation normally takes effect at the end of the paid period shown in your account. An unpaid renewal does not extend paid access.

When paid access ends, existing trips are not deleted and your current membership permissions on them continue. Creating additional trips requires remaining free creation credits, complimentary access, or a qualifying paid subscription. AI and mapping features have separate usage allowances; a subscription does not promise unlimited use.

Account deletion is separate: deleting your ViaMore account or uninstalling the app does not cancel a subscription or stop automatic renewal. Cancel renewal before deleting your account, because deletion removes access to ViaMore's billing controls. If those controls are unavailable, you cannot sign in, or you already deleted your account, contact support@viamoreai.com for cancellation help.

Refunds: contact support@viamoreai.com with your account email, charge date, invoice reference if available, and the reason for your request. We review requests case by case and help identify the applicable billing arrangement. For Managed Payments purchases, you can also use the Stripe/Link transaction-support options shown on your receipt; Stripe handles transaction-level support and may involve us in reviewing a refund request. Applicable seller terms and mandatory consumer rights govern the request. We do not guarantee approval or a particular refund processing time. Cancellation or account deletion does not automatically issue a refund, and a refund does not by itself confirm cancellation of future renewal. This policy does not limit any refund, withdrawal, or other consumer right required by applicable law.

Travel purchases made with airlines, campgrounds, hotels, rental companies, or other providers are governed by the terms agreed with those providers.

6. Acceptable use

Do not use the Services to break the law, infringe rights, harass others, submit fraudulent information, bypass permissions or usage controls, obtain other users' information without authorization, or interfere with the security or operation of the Services.

Use the supported interfaces and integrations within their intended permissions. Do not attempt to make an assistant or connected application bypass required authorization or approval.

7. ViaMore materials and third-party services

Venco Labs LLC owns ViaMore and its associated rights. Your access to the Services does not transfer ownership of ViaMore's software or branding. Third-party content, software, and services remain subject to their owners' rights and applicable terms.

External websites and services control their own availability, content, and practices. Review their terms before using them or making a purchase.

8. Availability and ending use

Features and integrations may change or be interrupted for maintenance, security, provider changes, or other operational reasons. We do not guarantee uninterrupted service or error-free information. We may restrict access to address misuse, security threats, or legal requirements, subject to applicable law.

You may stop using ViaMore, disconnect external assistants, and use the account deletion controls in your profile. Keep copies of information you need before deleting your account. Account deletion removes the trips owned by your account for all members. Shared records on other people's trips and retained usage, billing, and audit information are handled as described in the Privacy Policy. Support can help with deletion requests even if you cannot sign in.

To the extent permitted by applicable law, the Services are provided as available, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee particular travel outcomes, provider availability, or the accuracy of AI-generated information.

To the extent permitted by applicable law, Venco Labs LLC is not responsible for indirect or consequential losses arising from use of the Services. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes mandatory consumer protections.

Ohio law governs these terms, except where the mandatory law of your place of residence provides otherwise. You may contact support to try to resolve a concern informally; doing so does not prevent you from exercising your legal rights or seeking remedies through a competent court. These terms do not require arbitration or waive participation in a class action.

10. Changes and contact

We will post revisions here with an updated effective date and version. We will provide additional notice or obtain renewed agreement where required by applicable law. Changes do not remove rights that already apply to a purchase. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Venco Labs LLC
An Ohio limited liability company and owner of ViaMore
ViaMore support · support@viamoreai.com