We're here to help
ViaMore Support
Contact Venco Labs LLC, the owner of ViaMore, at support@viamoreai.com for help with the website, mobile application, or ViaMore plugin for ChatGPT.
You can contact us without an account, including after account deletion. For account, billing, or privacy requests, use the email address associated with your ViaMore account when possible so we can help verify the request.
Sign-in and password help
Sign in, reset your password, or request a new confirmation email. Check your spam folder if an account email has not arrived.
If you registered using Google or Facebook, use the same provider to sign in. If you cannot access that provider or your account email, contact support. Do not create another account to try to recover existing trips.
Billing, cancellation, and refunds
Owner has a base price of USD 25 per year; Owner Plus has a base price of USD 45 per year for the plan and includes 2.5 times Owner's monthly AI allowance. Mapping allowances are separate. Both plans renew annually until canceled; applicable taxes may be added. Check your checkout and receipt for the final amount and currency.
New subscription checkouts use Stripe Managed Payments, with Stripe as merchant of record. Your checkout or receipt may say sold through Link. Use the Stripe/Link support options on that receipt for transaction questions, including refund requests, or contact support@viamoreai.com for help identifying the right route. Earlier subscriptions may use a different Stripe billing arrangement. ViaMore support handles product, account, and privacy questions; Stripe handles transaction-level support for Managed Payments purchases and may involve us in reviewing a request.
Open My profile — billing and choose Manage Subscription / resolve payment to open Stripe's customer portal. You can review invoices, update payment details, and cancel renewal there. Confirm the cancellation and check the displayed end date.
Deleting your ViaMore account or removing the mobile app does not cancel a subscription. Cancel renewal before deleting your account. If you cannot sign in, the billing controls are unavailable, or you already deleted your account, email support@viamoreai.com to request cancellation help.
We review refund requests case by case and help identify the applicable seller terms and billing arrangement, without limiting refunds required by law. Include your account email, charge date, invoice reference if available, and the reason for your request. Do not send payment card details. We do not guarantee approval or a particular refund processing time. Cancellation or account deletion does not automatically issue a refund, and a refund does not by itself confirm cancellation of future renewal. See paid features and refunds for details.
Account deletion and privacy requests
- If you have a paid subscription, cancel renewal using the billing steps above.
- Save any information you need. Account deletion removes trips owned by your account for every member.
- Open Delete my account, review the affected trips, verify your identity, and confirm deletion.
If you cannot use those controls, email support@viamoreai.com to request account deletion. You do not need to reinstall the mobile app. We may need to verify your identity before acting.
You can also email us to request access, a copy, correction, or deletion of personal information, including information about you in someone else's trip. Some shared records and usage, billing, audit, backup, or log information may remain as explained in our retention and deletion policy. We will respond to privacy requests within the period required by applicable law.
ViaMore's cleanup periods do not set deletion deadlines for OpenAI or Postmark. Their published defaults and exceptions, and the provider settings we have not verified, are explained in the AI processing and retention sections of the Privacy Policy. Contact us to request review of the information involved; account deletion does not guarantee immediate removal from provider systems.
ChatGPT and connected assistants
Connect ChatGPT, Claude, Gemini or Grok for setup instructions, the MCP server URL and troubleshooting.
Use the ViaMore account that has access to the trip and check that you have accepted any trip invitation. The connection can only use the permissions you approved and the trip access you currently have. You can disconnect ViaMore through the assistant's connection settings and reconnect if needed.
When reporting a connection problem, tell us which assistant you used, whether it happened during sign-in, connection, or a tool request, and the error message. Disconnecting does not delete information already received by the assistant provider.
Report a problem
Email support@viamoreai.com with:
- The feature you used, what you expected, and what happened.
- The approximate date, time, and time zone of the problem.
- Your device, browser or app version, and any error or request reference shown.
- Steps to reproduce the problem and, if useful, a screenshot with private information removed.
Do not send passwords, access tokens, sign-in or password-reset links, full payment card details, or unnecessary private trip information. Support is not an emergency service; use local emergency services for urgent safety issues.
Read the ViaMore User Guide for feature walkthroughs.